Customer experience is essential in the digital age. We help clients with the front-office-transformation that improves your customer centricity capability.
We help our clients ensure that their commercial strategies and operations are aligned to the rapidly changing customer behaviours in a way that drives increased customer experience and front office effectiveness. With our experiences we help you get the differentiated commercial capabilities in place that are needed for success.
We help our clients design outside-in customer strategies and business models that address customers’ underlying needs.
We help you align front-office operations around the brand promise, products and services, channels and pricing with your customers’ touchpoint and consumption experiences.
We help transform your front-office operations (sales, marketing, service) to the rapidly changing customer behaviours and channel usage. Our front-office expertise will help you establish your future operating model which are enabled by emerging customer technology.
Practice Lead, PwC Sweden
Tel: +46 70 393 53 64
Partner, PwC Sweden
Tel: +46 76 776 71 77